WhatsTool Business
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  • Get started with WhatsTool Business
  • 📌WHATSTOOL BUSINESS
    • Create an account in WhatsTool Business.
    • How to connect your number to WhatsApp API ?
    • WhatsTool Business Demo - Complete Walkthrough
    • Quick Short Videos
  • 📖Meta Guide
    • Q&A Best Practices
      • 1. How to verify facebook business account ?
      • 2. How to see quality score ?
      • 3. How to apply for green tick ?
      • 4. How often phone number status changes ?
      • 5. What are the types of error code for failed message ?
      • 6. How to request review to enable the business manager account ?
      • 7. Template guidelines
      • 8. How to Edit display name and delete the Whatsapp API Number ?
      • 8. How to disable 2FA in the Meta
    • Frequently asked questions
    • Q&A Best Practices
  • 🈁CHATS
    • WhatsTool Business Chats Guide
    • Shared Inbox
    • Reply Box
    • Q&A Best Practices
      • 1. How to initiate a new chat ?
      • 2. How to send a template ?
      • 3. How to send a catalog product ?
      • 4. How to send a quick reply ?
      • 5. How to request payment ?
      • 6. How to add private note ?
      • 7. How to assign label, team member & status in chat ?
      • 8. How to send multiple media in chat ?
      • 9. How to assign labels, custom field & status in bulk ?
      • 10. How to use click to chat ?
    • Efficiently using Chats
  • 📕CONTACTS & CRM
    • WhatsTool Business Contacts guide
    • Features
      • Labels
      • Custom Field
      • Status
      • Quick Reply
    • Q&A Best Practices
      • 1. How to import CSV to add Contacts ?
      • 2. How to add contacts manually ?
      • 3. How to start campaign by selecting contacts ?
      • 4. How to edit the contacts ?
    • Efficiently using Contacts & CRM
    • Frequently asked questions
  • 📣CAMPAIGN
    • WhatsTool Business Campaign guide
    • Broadcasting the message
    • Campaign Analytics
    • Q&A Best Practices
      • 1. How to create a campaign ?
      • 2. How to schedule a campaign ?
      • 3. How to send session message in bulk ?
      • 4. How to retarget the customer using analytics ?
    • Efficiently using the Campaign
    • Frequently asked questions
  • 🤖BOTS
    • WhatsTool Business Bot guide
    • Ask Questions
      • Ask Email
      • Ask Text
      • Ask Date
      • Ask Number
      • Ask Address
      • Ask URL
      • Ask Location
      • Ask Phone
    • Bot Actions
      • Assign Conversation
      • Update Contact Fields
      • Unassign Conversations
      • Update Conversation Fields
    • Set up Default Bot
    • Q&A Best Practices
      • 1. How to create my customise bot message ?
      • 2. How to get the feedback using the bot and retrieve the data in Google sheet ?
    • Efficiently using the Automation
    • Frequently asked questions
  • 🛒COMMERCE
    • WhatsTool Business Commerce guide
    • Connect the Catalog with Meta
    • Q&A Best Practices
      • 1. How to connect my catalogs in WhatsApp API ?
      • 2. How to create a catalogue ?
      • 3. How to add product items to catalogue ?
    • Frequently Asked Questions
    • Efficiently using the Ecommerce
  • 📄TEMPLATES
    • WhatsTool Business Templates guide
    • Q&A Best Practices
      • 1. How to create a template ?
    • Efficiently using Templates
    • Frequently asked questions
  • 🛠️SETTINGS
    • WhatsApp API Number
      • 1. How to update the whatsapp profile ?
    • Manage Team
      • 2. How to add team member in WhatsTool Business ?
      • 3. How to assign team member in assignment rule ?
    • Media Gallery
  • 💰Pricing
    • WhatsApp Conversation Credit (WCC)
    • WhatsTool Platform Pricing
    • Team Member - Add-Ons
  • 🖇️App Integration
    • Google Sheet
    • Zoho CRM
    • Pabbly Integration
    • Razorpay
    • Page
    • Shopify
    • Facebook Ads
  • 👨‍💻API DOCS
  • Miscellaneous
    • WhatsApp Business API - Unsupported Messages
    • Commonly asked questions in support
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  1. CONTACTS & CRM
  2. Features

Quick Reply

Discover the convenience of Quick Reply - message templates for quick access. Enhance customer interaction with attachments, emojis, and personalized touches.

What are Quick Reply?

Quick Reply are pre-designed message templates that you and your team can easily access. No need to repeatedly type out the same message from scratch.

If you have commonly used messages, save them as Quick Reply for quick use whenever necessary. These responses allow you to:

  • Attach files, such as images or documents.

  • Incorporate emojis for a touch of expression.

  • Personalize the message by using variables.

  • Add buttons for seamless and rapid customer interaction.

  • Add a WhatsApp Form to enhance the customer interaction.

Create a Quick Reply

  1. Select Quick Reply under Settings. Click on + Add New Quick Reply to open the editor.

  2. To create a Quick Reply in WhatsTool Business, provide the name for the Canned Response. Select the channel type as WhatsApp and write the response in Message Box. Click on Add Canned Response to add to the list of Quick Reply.

  • Name: This field allows you to assign a name to your canned response, making it easier for you to identify and utilize it in the future.

  • Channel Type: Here, you specify the channel for which the Quick Reply is intended. In this case, "WhatsApp" is selected as the channel type.

  • Message: This is where you compose the actual text of the Quick Reply. The character limit is 1024, providing ample space for your response.

  • Buttons (Optional): You have the option to include interactive buttons or form along with your canned response. These buttons can be used to guide the conversation or allow the recipient to take specific actions. Including buttons is optional, and you can choose whether to add them or not.

Buttons in Canned Response

The "Buttons" feature provides diverse options for structuring interactive elements within a Canned Response. The available types include:

  1. None: This option signifies the absence of buttons, creating a straightforward text-based message.

  2. Quick Reply: Quick Reply buttons offer predefined responses that users can easily select, streamlining communication and interaction.

You can add only 3 buttons in Quick Reply.

  1. List Options: This feature allows the presentation of a list of options, typically accompanied by buttons for users to choose from, enhancing menu-style interactions.

You can add upto 10 buttons in the List Options.

  1. CTA (Call to Action) URL: CTA URL prompt users to take specific actions, guiding them towards desired outcomes, such as making a purchase, visiting a website, or engaging in a particular activity.

Points to Note:

  1. Call to Action URL will only work Cloud API.

  2. Call to Action URL will not work if Media is a Header or a attachment.

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Last updated 11 months ago

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