Commonly asked questions in support

Campaign Paused

• What to do when my campaign gets paused?

  Possible Reasons: Campaigns are typically paused due to insufficient funds or falling below the forecasted value. In rare cases, they may be paused due to account status or template status issues. Solution: Ensure your account has adequate funds and verify the status of your account and templates.

Template Rejected

• What is the solution for a template rejected due to multiple new lines?

  Possible Reasons: This issue arises when there are two consecutive empty lines in the template. Solution: Ensure that your template does not contain multiple continuous empty lines to avoid this problem.

Bot not triggering

• What to do when the bot is not triggering?

  Possible Reasons : Check the complete flow to ensure it is correctly configured. Solution: Verify that it is assigned to the API number and that the keywords are set properly.

Facebook account disabled

• How to enable an account that is disabled due to spam or business policy violations?

  Solutions : Please refer to this documentation to request a review and enable your Business Manager account: Meta Guide.

Template Unprocessable

• Why do templates fall into unprocessable status?

  Possible Reasons : This usually happens due to an invalid template format. Solution: Start your template with a greeting and ensure that any media included is below the size limit.

Multiple Bots

• Why are multiple bots getting triggered at the same time?

• Possible Reasons : This occurs when the same trigger word is set for different bots assigned to the same number. Solution: Use the default action to prevent this issue.

Number Flagged

• What to do when the number gets flagged?

  Possible Reasons : Numbers usually get flagged due to low-quality templates. Solutions: You can request Meta to change the status by requesting a review.

Template Rejection

• What are the major reasons for template rejections?

  Possible Reasons :Templates are rejected due to improper content, incorrect format, inactive account status, or content that appears to spam customers. Solutions : Ensure your template is well-formatted, the account is active, and the content is appropriate and non-spammy.