Commonly asked questions in support
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What to do when my campaign gets paused?
Possible Reasons: Campaigns are typically paused due to insufficient funds or falling below the forecasted value. In rare cases, they may be paused due to account status or template status issues. Solution: Ensure your account has adequate funds and verify the status of your account and templates.
What is the solution for a template rejected due to multiple new lines?
Possible Reasons: This issue arises when there are two consecutive empty lines in the template. Solution: Ensure that your template does not contain multiple continuous empty lines to avoid this problem.
What to do when the bot is not triggering?
Possible Reasons : Check the complete flow to ensure it is correctly configured. Solution: Verify that it is assigned to the API number and that the keywords are set properly.
How to enable an account that is disabled due to spam or business policy violations?
Solutions : Please refer to this documentation to request a review and enable your Business Manager account: .
Why do templates fall into unprocessable status?
Possible Reasons : This usually happens due to an invalid template format. Solution: Start your template with a greeting and ensure that any media included is below the size limit.
Why are multiple bots getting triggered at the same time?
Possible Reasons : This occurs when the same trigger word is set for different bots assigned to the same number. Solution: Use the default action to prevent this issue.
What to do when the number gets flagged?
Possible Reasons : Numbers usually get flagged due to low-quality templates. Solutions: You can request Meta to change the status by requesting a review.
What are the major reasons for template rejections?
Possible Reasons :Templates are rejected due to improper content, incorrect format, inactive account status, or content that appears to spam customers. Solutions : Ensure your template is well-formatted, the account is active, and the content is appropriate and non-spammy.