WhatsTool Business
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  • Get started with WhatsTool Business
  • 📌WHATSTOOL BUSINESS
    • Create an account in WhatsTool Business.
    • How to connect your number to WhatsApp API ?
    • WhatsTool Business Demo - Complete Walkthrough
    • Quick Short Videos
  • 📖Meta Guide
    • Q&A Best Practices
      • 1. How to verify facebook business account ?
      • 2. How to see quality score ?
      • 3. How to apply for green tick ?
      • 4. How often phone number status changes ?
      • 5. What are the types of error code for failed message ?
      • 6. How to request review to enable the business manager account ?
      • 7. Template guidelines
      • 8. How to Edit display name and delete the Whatsapp API Number ?
      • 8. How to disable 2FA in the Meta
    • Frequently asked questions
    • Q&A Best Practices
  • 🈁CHATS
    • WhatsTool Business Chats Guide
    • Shared Inbox
    • Reply Box
    • Q&A Best Practices
      • 1. How to initiate a new chat ?
      • 2. How to send a template ?
      • 3. How to send a catalog product ?
      • 4. How to send a quick reply ?
      • 5. How to request payment ?
      • 6. How to add private note ?
      • 7. How to assign label, team member & status in chat ?
      • 8. How to send multiple media in chat ?
      • 9. How to assign labels, custom field & status in bulk ?
      • 10. How to use click to chat ?
    • Efficiently using Chats
  • 📕CONTACTS & CRM
    • WhatsTool Business Contacts guide
    • Features
      • Labels
      • Custom Field
      • Status
      • Quick Reply
    • Q&A Best Practices
      • 1. How to import CSV to add Contacts ?
      • 2. How to add contacts manually ?
      • 3. How to start campaign by selecting contacts ?
      • 4. How to edit the contacts ?
    • Efficiently using Contacts & CRM
    • Frequently asked questions
  • 📣CAMPAIGN
    • WhatsTool Business Campaign guide
    • Broadcasting the message
    • Campaign Analytics
    • Q&A Best Practices
      • 1. How to create a campaign ?
      • 2. How to schedule a campaign ?
      • 3. How to send session message in bulk ?
      • 4. How to retarget the customer using analytics ?
    • Efficiently using the Campaign
    • Frequently asked questions
  • 🤖BOTS
    • WhatsTool Business Bot guide
    • Ask Questions
      • Ask Email
      • Ask Text
      • Ask Date
      • Ask Number
      • Ask Address
      • Ask URL
      • Ask Location
      • Ask Phone
    • Bot Actions
      • Assign Conversation
      • Update Contact Fields
      • Unassign Conversations
      • Update Conversation Fields
    • Set up Default Bot
    • Q&A Best Practices
      • 1. How to create my customise bot message ?
      • 2. How to get the feedback using the bot and retrieve the data in Google sheet ?
    • Efficiently using the Automation
    • Frequently asked questions
  • 🛒COMMERCE
    • WhatsTool Business Commerce guide
    • Connect the Catalog with Meta
    • Q&A Best Practices
      • 1. How to connect my catalogs in WhatsApp API ?
      • 2. How to create a catalogue ?
      • 3. How to add product items to catalogue ?
    • Frequently Asked Questions
    • Efficiently using the Ecommerce
  • 📄TEMPLATES
    • WhatsTool Business Templates guide
    • Q&A Best Practices
      • 1. How to create a template ?
    • Efficiently using Templates
    • Frequently asked questions
  • 🛠️SETTINGS
    • WhatsApp API Number
      • 1. How to update the whatsapp profile ?
    • Manage Team
      • 2. How to add team member in WhatsTool Business ?
      • 3. How to assign team member in assignment rule ?
    • Media Gallery
  • 💰Pricing
    • WhatsApp Conversation Credit (WCC)
    • WhatsTool Platform Pricing
    • Team Member - Add-Ons
  • 🖇️App Integration
    • Google Sheet
    • Zoho CRM
    • Pabbly Integration
    • Razorpay
    • Page
    • Shopify
    • Facebook Ads
  • 👨‍💻API DOCS
  • Miscellaneous
    • WhatsApp Business API - Unsupported Messages
    • Commonly asked questions in support
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On this page
  • Campaign Paused
  • Template Rejected
  • Bot not triggering
  • Facebook account disabled
  • Template Unprocessable
  • Multiple Bots
  • Number Flagged
  • Template Rejection

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  1. Miscellaneous

Commonly asked questions in support

PreviousWhatsApp Business API - Unsupported Messages

Last updated 10 months ago

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Campaign Paused

  • What to do when my campaign gets paused?

    Possible Reasons: Campaigns are typically paused due to insufficient funds or falling below the forecasted value. In rare cases, they may be paused due to account status or template status issues. Solution: Ensure your account has adequate funds and verify the status of your account and templates.

Template Rejected

  • What is the solution for a template rejected due to multiple new lines?

    Possible Reasons: This issue arises when there are two consecutive empty lines in the template. Solution: Ensure that your template does not contain multiple continuous empty lines to avoid this problem.

Bot not triggering

  • What to do when the bot is not triggering?

    Possible Reasons : Check the complete flow to ensure it is correctly configured. Solution: Verify that it is assigned to the API number and that the keywords are set properly.

Facebook account disabled

  • How to enable an account that is disabled due to spam or business policy violations?

    Solutions : Please refer to this documentation to request a review and enable your Business Manager account: .

Template Unprocessable

  • Why do templates fall into unprocessable status?

    Possible Reasons : This usually happens due to an invalid template format. Solution: Start your template with a greeting and ensure that any media included is below the size limit.

Multiple Bots

  • Why are multiple bots getting triggered at the same time?

  • Possible Reasons : This occurs when the same trigger word is set for different bots assigned to the same number. Solution: Use the default action to prevent this issue.

Number Flagged

  • What to do when the number gets flagged?

    Possible Reasons : Numbers usually get flagged due to low-quality templates. Solutions: You can request Meta to change the status by requesting a review.

Template Rejection

  • What are the major reasons for template rejections?

    Possible Reasons :Templates are rejected due to improper content, incorrect format, inactive account status, or content that appears to spam customers. Solutions : Ensure your template is well-formatted, the account is active, and the content is appropriate and non-spammy.

Meta Guide