# Commonly asked questions in support

### Campaign Paused

* **What to do when my campaign gets paused?** 

  **Possible Reasons:** Campaigns are typically paused due to insufficient funds or falling below the forecasted value. In rare cases, they may be paused due to account status or template status issues. **Solution:** Ensure your account has adequate funds and verify the status of your account and templates.

### Template Rejected

* **What is the solution for a template rejected due to multiple new lines?** 

  **Possible Reasons:** This issue arises when there are two consecutive empty lines in the template. **Solution:** Ensure that your template does not contain multiple continuous empty lines to avoid this problem.

### Bot not triggering

* **What to do when the bot is not triggering?**

  **Possible Reasons :** Check the complete flow to ensure it is correctly configured. **Solution:** Verify that it is assigned to the API number and that the keywords are set properly.

### Facebook account disabled

* **How to enable an account that is disabled due to spam or business policy violations?** 

  **Solutions :** Please refer to this documentation to request a review and enable your Business Manager account: [Meta Guide](https://docs.whatstool.business/meta-guide/6.-how-to-request-review-to-enable-the-business-manager-account).

### Template Unprocessable

* **Why do templates fall into unprocessable status?** 

  **Possible Reasons :** This usually happens due to an invalid template format. **Solution:** Start your template with a greeting and ensure that any media included is below the size limit.

### Multiple Bots

* **Why are multiple bots getting triggered at the same time?** 
* **Possible Reasons :** This occurs when the same trigger word is set for different bots assigned to the same number. **Solution:** Use the default action to prevent this issue.

### Number Flagged

* **What to do when the number gets flagged?**

  **Possible Reasons :** Numbers usually get flagged due to low-quality templates. **Solutions:** You can request Meta to change the status by requesting a review.

### Template Rejection

* **What are the major reasons for template rejections?**

   **Possible Reasons :**Templates are rejected due to improper content, incorrect format, inactive account status, or content that appears to spam customers.  Solutions : Ensure your template is well-formatted, the account is active, and the content is appropriate and non-spammy.


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