# Features

- [Labels](/contacts-and-crm/features/labels.md)
- [Custom Field](/contacts-and-crm/features/custom-field.md): Customize information collection with Gallabox's Field Collection feature, creating and managing contact and company fields to suit your specific data needs perfectly.
- [Status](/contacts-and-crm/features/status.md): Status are used to categorize and organize conversations between businesses and customers. Businesses can apply status  conversations to help manage and track the status or context of each interaction
- [Quick Reply](/contacts-and-crm/features/quick-reply.md): Discover the convenience of Quick Reply - message templates for quick access. Enhance customer interaction with attachments, emojis, and personalized touches.