> For the complete documentation index, see [llms.txt](https://docs.whatstool.business/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.whatstool.business/contacts-and-crm/features.md).

# Features

- [Labels](https://docs.whatstool.business/contacts-and-crm/features/labels.md)
- [Custom Field](https://docs.whatstool.business/contacts-and-crm/features/custom-field.md): Customize information collection with Gallabox's Field Collection feature, creating and managing contact and company fields to suit your specific data needs perfectly.
- [Status](https://docs.whatstool.business/contacts-and-crm/features/status.md): Status are used to categorize and organize conversations between businesses and customers. Businesses can apply status  conversations to help manage and track the status or context of each interaction
- [Quick Reply](https://docs.whatstool.business/contacts-and-crm/features/quick-reply.md): Discover the convenience of Quick Reply - message templates for quick access. Enhance customer interaction with attachments, emojis, and personalized touches.