# Ask Phone

### Understanding "Ask Phone" <a href="#understanding-ask-phone" id="understanding-ask-phone"></a>

"**Ask Phone**" card in Gallabox lets the bots ask your customers their alternate mobile number.

You can ask the customer a question as a **Text** or as a **Voice**.

### **Ask as Text Essentials** <a href="#ask-as-text-essentials" id="ask-as-text-essentials"></a>

Before we start using Ask Phone Card, here are some things you need to know:

#### **Question Text** <a href="#question-text" id="question-text"></a>

This is the question you want to ask your customers. Make it clear and short so users know what you're asking.

The **Question text** can be made **Bold**, *Italic*, or ~~strikethrough~~ using the options provided. The text will add the asterisk(\*) for **Bold**, Underscore(\_) for **Italic text**, and Tilde(\~) for **Strikethrough** around the text.

### **Implementation Example:** <a href="#implementation-example" id="implementation-example"></a>

Imagine you are asking your customers for their **Alternate contact number** to reach out in case their primary number is not available. The Ask Phone question type with validation settings will make sure users give helpful responses within a specific character limit.

For the **Question Text** you can enter: *"Kindly share your alternate contact number with us."*

You have the option to **store the user response** in the variable. You can create a variable - `user_alternate_contact` for example to store the user response.

Now for the **validation settings**, you could provide the **attempt** limit as 1, Validation Error Message is optional. Provide the **Action on Invalid Response**, and turn on the Additional Validation Settings.

In the additional validation settings, provide the **Regex** - **^(+\[0-9]{1,3}\[- ]\*)?\[0-9]{10}$** to make sure that the user enters a valid phone number which matches the following criteria:

* The contact number can start with a country code, which is a plus sign followed by one to three digits.
* The contact number must be 10 digits long.
* The contact number cannot contain any special characters.

#### Publish & Test the Card <a href="#publish-and-test-the-card" id="publish-and-test-the-card"></a>

To publish the flow, connect the card with the starting button and then click on Publish Button. To test the flow, click on Test Bot button to test on a WhatsApp Web Application or on your device.

#### In WhatsApp <a href="#in-whatsapp" id="in-whatsapp"></a>

This is how "**Ask Phone**" card would be on the WhatsApp Platform.

The above sample flow is for you to understand how "**Ask Phone**" Card works and it's usage. It is not a representation of what can be achieved with Gallabox.