# Reply Box

The Reply box is intended for WhatsTool Business users to create messages for customer chat, include private notes, and mention team members.

<figure><img src="https://1440145200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2TgfOHUAGg0ndAgP3vRh%2Fuploads%2FLV2zOsCdqGvLuCVZTSpn%2FScreenshot%202024-07-26%20125108.png?alt=media&#x26;token=4bf8b902-4136-43b0-a50e-1df62c564168" alt=""><figcaption><p>Reply Box</p></figcaption></figure>

The below screenshot displays how a Reply Box looks inside Conversations. You can either send a Response to the customer using Reply or you can mention WhatsTool Business user in a private message using Notes.

### Reply Box

Apart from sending a session message or WhatsApp Template (in case of first Interaction), you can add enclose attachments, Emojis, Format the text, choose from the Canned Response, Send WhatsApp templates, rewrite using AI, and translate the message in your customers' language.

### Trigger Bot

WhatsTool Business provides users with the capability to trigger bots directly from the compose box. This feature streamlines workflows, enhances productivity, and ensures seamless integration of automated responses into your conversations.&#x20;

### Accessing the Bot Trigger Icon

Within the compose box interface, users will find a dedicated icon for triggering bots. This icon is conveniently located for easy access during message composition. A flow has to be selected which you want to trigger, the conversation will get assigned to bot and flow will be triggered.

<figure><img src="https://1440145200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2TgfOHUAGg0ndAgP3vRh%2Fuploads%2FpabYinTKXd4GJwm7cFRs%2Fimage.png?alt=media&#x26;token=b265397c-8c13-46f4-a1bd-2202d96b0697" alt=""><figcaption><p>Private Note</p></figcaption></figure>

### Notes

WhatsTool Business note-taking tool is similar to your modern-day sticky notes, serving as a valuable resource for users. This feature helps WhatsTool Business users' to attach notes to customer conversations, enhancing your grasp of the customer's concern. This feature fosters improved communication and cooperation among WhatsTool Business users, resulting in a more seamless handover process.

### Mentions

Once you mention a WhatsTool Business users' using @name in Notes, the chat will be visible in their Mention Inbox for a smooth collaboration.


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