1. How to create my customise bot message ?
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Steps:
Kindly click on Automation
Click on create chatbot & give a title and description for chatbot
Now, you're in Bot Canvas
Kindly drag & drop the message from left panels
Edit the messages and save it
Drag and drop the next message and connect between two nodes to trigger this message.
Steps :
Go to particular bot canvas
Click on the assign on the top
Select the Whatsapp API Number and click on update
Steps 2 :
Open the Automotion
Go to that Particular chatbot
Click on Whatsapp icon in the actions
Select the Whatsapp API number
Click on update.
Steps:
Open the Bot
Select the First message or starting node
On your right, there will be keywords
Enter the keywords
Click on save to get trigger the message.
Chatbots play a crucial role in various aspects of business and customer interaction, offering several key benefits:
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Scalability: Chatbots can handle multiple conversations simultaneously, allowing businesses to scale their customer support operations without a proportional increase in staffing costs. This scalability is particularly beneficial during peak periods or when dealing with high volumes of inquiries.
Cost-Effectiveness: By automating routine inquiries and tasks, chatbots reduce the need for human intervention in customer support, leading to cost savings for businesses. Moreover, chatbots can handle a large number of inquiries simultaneously, further enhancing cost-effectiveness.
Improved Efficiency: Chatbots provide instant responses to common queries, reducing the time customers spend waiting for assistance. This improves efficiency and enhances the overall customer experience by minimizing response times and streamlining communication.
Personalization: Advanced chatbots can analyze user data and behavior to deliver personalized recommendations, offers, and assistance tailored to individual preferences and needs. This personalization helps businesses build stronger relationships with customers and drive engagement.
Consistent Service: Chatbots deliver consistent responses to inquiries, ensuring that customers receive accurate information and assistance regardless of the agent handling their query. This consistency helps maintain brand reputation and customer satisfaction levels.
Data Collection and Analysis: Chatbots can collect valuable data on customer interactions, preferences, and pain points, providing businesses with insights to improve their products, services, and marketing strategies. Analyzing chatbot interactions helps businesses understand customer behavior and identify areas for optimization.
Lead Generation and Sales Support: Chatbots can engage customers in conversations, qualify leads, and provide product recommendations, effectively serving as virtual sales assistants. By guiding customers through the purchase process and addressing their concerns, chatbots help drive conversions and increase sales.
In summary, chatbots are essential tools for businesses seeking to enhance customer service, streamline operations, and drive engagement. By providing instant responses, scalability, cost-effectiveness, personalization, and valuable data insights, chatbots play a vital role in improving the overall customer experience and achieving business objectives.