> For the complete documentation index, see [llms.txt](https://docs.whatstool.business/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.whatstool.business/contacts-and-crm.md).

# CONTACTS & CRM

- [WhatsTool Business Contacts guide](https://docs.whatstool.business/contacts-and-crm/whatstool-business-contacts-guide.md): Discover WhatsTool Business, the centralized hub for businesses to efficiently manage and utilize customer data. Simplify contact management for effective communication.
- [Features](https://docs.whatstool.business/contacts-and-crm/features.md)
- [Labels](https://docs.whatstool.business/contacts-and-crm/features/labels.md)
- [Custom Field](https://docs.whatstool.business/contacts-and-crm/features/custom-field.md): Customize information collection with Gallabox's Field Collection feature, creating and managing contact and company fields to suit your specific data needs perfectly.
- [Status](https://docs.whatstool.business/contacts-and-crm/features/status.md): Status are used to categorize and organize conversations between businesses and customers. Businesses can apply status  conversations to help manage and track the status or context of each interaction
- [Quick Reply](https://docs.whatstool.business/contacts-and-crm/features/quick-reply.md): Discover the convenience of Quick Reply - message templates for quick access. Enhance customer interaction with attachments, emojis, and personalized touches.
- [Q\&A Best Practices](https://docs.whatstool.business/contacts-and-crm/q-and-a-best-practices.md)
- [1. How to import CSV to add Contacts ?](https://docs.whatstool.business/contacts-and-crm/q-and-a-best-practices/1.-how-to-import-csv-to-add-contacts.md)
- [2.  How to add contacts manually ?](https://docs.whatstool.business/contacts-and-crm/q-and-a-best-practices/2.-how-to-add-contacts-manually.md)
- [3. How to start campaign by selecting contacts ?](https://docs.whatstool.business/contacts-and-crm/q-and-a-best-practices/3.-how-to-start-campaign-by-selecting-contacts.md)
- [4. How to edit the contacts ?](https://docs.whatstool.business/contacts-and-crm/q-and-a-best-practices/4.-how-to-edit-the-contacts.md)
- [Efficiently using Contacts & CRM](https://docs.whatstool.business/contacts-and-crm/efficiently-using-contacts-and-crm.md): Here you've the best guide to use the Contacts and explaination of each and every features
- [Frequently asked questions](https://docs.whatstool.business/contacts-and-crm/frequently-asked-questions.md): Discover answers and solutions to common issues with conversation access, management, and functionality in our FAQs. Get insights for using this feature effectively.