# 1. How to initiate a new chat ?

**Steps** : 

1. Click on New Chat
2. Enter the Customer WhatsApp Number
3. Select the Template and provide the variables ( If Necessary ) and click on select Template.
4. Click on Send Template.

{% hint style="info" %}
Kindly refer the short Video for better understanding
{% endhint %}

{% embed url="<https://www.loom.com/share/5c890c858e6d40378c547db43fbbfbbc?sid=62e5d536-a309-439a-9f22-ff7b53fd0cf2>" %}
Initate Chat
{% endembed %}


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