> For the complete documentation index, see [llms.txt](https://docs.whatstool.business/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.whatstool.business/bots/bot-actions/assign-conversation.md).

# Assign Conversation

Enhance customer interactions with a personalized touch using our conversation assignment card. Assign to users, teams, bots, or contact owners in your WhatsTool Business Account.

This card allows your agents to take over the conversation and provide a personal touch.

You can Assign the Conversation to any of the User or Team or Bot or their contact owner listed in the CRM software.

#### Assign to a user <a href="#assign-to-a-user" id="assign-to-a-user"></a>

If you select **Assignee Type as user**, then Assignee will be one of the users that you have invited on your WhatsTool Business Account.