WhatsTool Business Chats Guide

Discover key conversation terms in WhatsTool Business with our alphabetical glossary. Get clear definitions for a better understanding. Start exploring now!

This Glossary provides definitions for key terms related to conversations in WhatsTool Business.

Attach Media

Attaching the multiple media is possible, When the chat is open you can send upto 10 media files in one go

Assign the Team member

Manager can assign or transfer chat to an expert to resolve it

Quick Reply

Reuse frequent messages for faster reply

Templates

Create and manage all templates from our platform

Payment Gateway

Collect payment easily from customers on your favourite platform

Labels

With this feature, you can create labels for your contacts so that it becomes easy to categorize and distinguish in your CRM

Status

This feature provides a quick reference to the state of customer issues

Private Note

Private notes are within you and your team to get quick look into…

Advance Filter

Filter out issues based on customers & relevant details

Shared Inbox

Shared Team Inbox – Customer Chat Management, Agent Productivity and possibility to mange 100 of supports and sales messages

Catalog Products

Here, you can send all the products to your customers

Emojis

Symbols and emotions that can be used to add expression and personality to messages.

Mentions

The act of notifying a WhatsTool user about a customer conversation by using their name in a note.

User info

You'll be able to see all information about the customer

Custom fields

The additional information about the customers can be added in the Custom fields

Marketing Status

This tells about the customer whether the user is opt-out or opt-in

Delete & Block chat

This option provide you to delete the user chat and block the user

Chat Window

A window where conversation happens

Reply Box

The text box where users can create messages for customer chat, include private notes, and mention team members.