# WhatsTool Business Chats Guide

This Glossary provides definitions for key terms related to conversations in WhatsTool Business.

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<summary>Attach Media </summary>

Attaching the multiple media is possible, When the chat is open you can send upto 10 media files in one go

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<summary>Assign the Team member</summary>

Manager can assign or transfer chat to an expert to resolve it

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<summary>Quick Reply </summary>

Reuse frequent messages for faster reply

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<summary>Templates</summary>

Create and manage all templates from our platform

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<summary>Payment Gateway </summary>

Collect payment easily from customers on your favourite platform

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<summary>Labels</summary>

With this feature, you can create labels for your contacts so that it becomes easy to categorize and distinguish in your CRM

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<summary>Status</summary>

This feature provides a quick reference to the state of customer issues

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<summary>Private Note</summary>

Private notes are within you and your team to get quick look into…

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<summary>Advance Filter</summary>

Filter out issues based on customers & relevant details

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<summary>Shared Inbox</summary>

Shared Team Inbox – Customer Chat Management, Agent Productivity and possibility to mange 100 of supports and sales messages

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<summary>Catalog Products</summary>

Here, you can send all the products to your customers

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<summary>Emojis</summary>

Symbols and emotions that can be used to add expression and personality to messages.

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<summary>Mentions</summary>

The act of notifying a WhatsTool user about a customer conversation by using their name in a note.

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<summary>User info</summary>

You'll be able to see all information about the customer

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<summary>Custom fields</summary>

The additional information about the customers can be added in the Custom fields

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<summary>Marketing Status </summary>

This tells about the customer whether the user is opt-out or opt-in

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<summary>Delete &#x26; Block chat</summary>

This option provide you to delete the user chat and block the user

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<summary>Chat Window</summary>

A window where conversation happens

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<summary>Reply Box</summary>

The text box where users can create messages for customer chat, include private notes, and mention team members.

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