Discover key conversation terms in WhatsTool Business with our alphabetical glossary. Get clear definitions for a better understanding. Start exploring now!
This Glossary provides definitions for key terms related to conversations in WhatsTool Business.
Attach Media
Attaching the multiple media is possible, When the chat is open you can send upto 10 media files in one go
Assign the Team member
Manager can assign or transfer chat to an expert to resolve it
Quick Reply
Reuse frequent messages for faster reply
Templates
Create and manage all templates from our platform
Payment Gateway
Collect payment easily from customers on your favourite platform
Labels
With this feature, you can create labels for your contacts so that it becomes easy to categorize and distinguish in your CRM
Status
This feature provides a quick reference to the state of customer issues
Private Note
Private notes are within you and your team to get quick look into…
Advance Filter
Filter out issues based on customers & relevant details
Shared Inbox
Shared Team Inbox – Customer Chat Management, Agent Productivity and possibility to mange 100 of supports and sales messages
Catalog Products
Here, you can send all the products to your customers
Emojis
Symbols and emotions that can be used to add expression and personality to messages.
Mentions
The act of notifying a WhatsTool user about a customer conversation by using their name in a note.
User info
You'll be able to see all information about the customer
Custom fields
The additional information about the customers can be added in the Custom fields
Marketing Status
This tells about the customer whether the user is opt-out or opt-in
Delete & Block chat
This option provide you to delete the user chat and block the user
Chat Window
A window where conversation happens
Reply Box
The text box where users can create messages for customer chat, include private notes, and mention team members.
