This Glossary provides definitions for key terms related to conversations in WhatsTool Business.
Manager can assign or transfer chat to an expert to resolve it
Reuse frequent messages for faster reply
Create and manage all templates from our platform
Collect payment easily from customers on your favourite platform
With this feature, you can create labels for your contacts so that it becomes easy to categorize and distinguish in your CRM
This feature provides a quick reference to the state of customer issues
Private notes are within you and your team to get quick look into…
Filter out issues based on customers & relevant details
Shared Team Inbox – Customer Chat Management, Agent Productivity and possibility to mange 100 of supports and sales messages
Here, you can send all the products to your customers
Symbols and emotions that can be used to add expression and personality to messages.
The act of notifying a WhatsTool user about a customer conversation by using their name in a note.
You'll be able to see all information about the customer
The additional information about the customers can be added in the Custom fields
This tells about the customer whether the user is opt-out or opt-in
This option provide you to delete the user chat and block the user
A window where conversation happens
The text box where users can create messages for customer chat, include private notes, and mention team members.
