> For the complete documentation index, see [llms.txt](https://docs.whatstool.business/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.whatstool.business/bots/bot-actions/update-conversation-fields.md).

# Update Conversation Fields

This card can be used to Update for the conversation or remove the tags from the conversation.

If you want to update the **Conversation Tag**, then you have to provide the value for the tag. You can either create the value for the tag or you can add the variables.

Under the variables, you can have Intent, Recipient Details, Contact Fields, or any custom fields as the value.

Once you are done selecting the value, you have to select the operation. You want to Append, replace, or add if empty.

-> Use **Append** if you want to add to the previous value.

-> Use **Replace** if you want to replace the previous value and add a new one.

-> Use **Add if Empty** if the field in a conversation has no value and you want to add.

As a last step, click on Save to update the conversation fields when a customer goes through the chat-flow.

You can find the conversation tags in the conversation window.


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