# Frequently asked questions

**Templates**

1. ***What is the timeline to get approved by meta ?***\
   Meta will approve the templates within 24 hrs, generally it will take upto 10-15 mins to get approval after creation.
2. ***What is the difference between marketing, utility & authentication ?***\
   Marketing is promotional message, Utility will be provide the Information about the updates & Authentication is sharing the OTP to login into accounts.
3. ***What are the charges for the templates ?***\
   For India, Marketing will be 77 paisa/ conversation, Utility cost you 33paisa/conversation, Service will be 0.33 paisa/conversation. Other countries : <https://docs.google.com/spreadsheets/d/1_2ZfUyytEoVO-jFOLJ30QiO8KFcJuuKilkf1XoeBRgk/edit#gid=0>
4. ***How many buttons i can add in the templates ?***\
   You can add up to 10 Buttons where maximum 2 Website buttons & 1 Call to action rest of them will be Quick reply button ! We suggest you to add the stop promotion in the marketing templates.
5. ***What are types of header in the templates ?***\
   Headers can be Any media like JPEG, PNG, Audio & PDF in the templates.
6. ***What is character limit in the templates ?***\
   You can use up to 1024 Characters limit in the templates