Frequently asked questions

Templates

  1. What is the timeline to get approved by meta ? Meta will approve the templates within 24 hrs, generally it will take upto 10-15 mins to get approval after creation.

  2. What is the difference between marketing, utility & authentication ? Marketing is promotional message, Utility will be provide the Information about the updates & Authentication is sharing the OTP to login into accounts.

  3. What are the charges for the templates ? For India, Marketing will be 77 paisa/ conversation, Utility cost you 33paisa/conversation, Service will be 0.33 paisa/conversation. Other countries : https://docs.google.com/spreadsheets/d/1_2ZfUyytEoVO-jFOLJ30QiO8KFcJuuKilkf1XoeBRgk/edit#gid=0

  4. How many buttons i can add in the templates ? You can add up to 10 Buttons where maximum 2 Website buttons & 1 Call to action rest of them will be Quick reply button ! We suggest you to add the stop promotion in the marketing templates.

  5. What are types of header in the templates ? Headers can be Any media like JPEG, PNG, Audio & PDF in the templates.

  6. What is character limit in the templates ? You can use up to 1024 Characters limit in the templates

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