> For the complete documentation index, see [llms.txt](https://docs.whatstool.business/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.whatstool.business/chats.md).

# CHATS

- [WhatsTool Business Chats Guide](https://docs.whatstool.business/chats/whatstool-business-chats-guide.md): Discover key conversation terms in WhatsTool Business with our alphabetical glossary. Get clear definitions for a better understanding. Start exploring now!
- [Shared Inbox](https://docs.whatstool.business/chats/shared-inbox.md): WhatsTool Business Conversations: Your superhero sidekick for building connections with customers. Handle inquiries, address concerns, and gather feedback effortlessly
- [Reply Box](https://docs.whatstool.business/chats/reply-box.md): Enhance productivity with features like triggering bots, attaching files, using emojis, and more.
- [Q\&A Best Practices](https://docs.whatstool.business/chats/q-and-a-best-practices.md)
- [1. How to initiate a new chat ?](https://docs.whatstool.business/chats/q-and-a-best-practices/1.-how-to-initiate-a-new-chat.md)
- [2. How to send a template ?](https://docs.whatstool.business/chats/q-and-a-best-practices/2.-how-to-send-a-template.md)
- [3. How to send a catalog product ?](https://docs.whatstool.business/chats/q-and-a-best-practices/3.-how-to-send-a-catalog-product.md)
- [4. How to send a quick reply ?](https://docs.whatstool.business/chats/q-and-a-best-practices/4.-how-to-send-a-quick-reply.md)
- [5. How to request payment ?](https://docs.whatstool.business/chats/q-and-a-best-practices/5.-how-to-request-payment.md)
- [6. How to add private note ?](https://docs.whatstool.business/chats/q-and-a-best-practices/6.-how-to-add-private-note.md)
- [7. How to assign label, team member & status in chat ?](https://docs.whatstool.business/chats/q-and-a-best-practices/7.-how-to-assign-label-team-member-and-status-in-chat.md)
- [8. How to send multiple media in chat ?](https://docs.whatstool.business/chats/q-and-a-best-practices/8.-how-to-send-multiple-media-in-chat.md)
- [9. How to assign labels, custom field & status in bulk ?](https://docs.whatstool.business/chats/q-and-a-best-practices/9.-how-to-assign-labels-custom-field-and-status-in-bulk.md)
- [10. How to use click to chat ?](https://docs.whatstool.business/chats/q-and-a-best-practices/10.-how-to-use-click-to-chat.md)
- [Efficiently using Chats](https://docs.whatstool.business/chats/efficiently-using-chats.md): Here you've the best guide to use the chats and explaination of each and every features